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Getting started on WEBTOON

Get started with your account and subscriptions to enjoy your favorite series!

Creators 101

Looking to publish your series? Visit our Creators 101 for more resources, and set your story free!

Get in touch!

Need help? Have feedback? Submit a request to get in touch with our community support team.

Feedback

We want to hear from you! Share your product feedback, or request series translations through Upvoty.

Knowledge base

  • Announcements and Events

  • Getting started on WEBTOON

  • Coins and Unlocking Episodes

  • Publishing on CANVAS

  • Translations

  • WEBTOON Trust and Safety

Announcements and Events

Announcements

  • WEBTOON Episode Price Adjustments
  • ORIGINALS Creators Update - Increasing transparency and improving processes at WEBTOON

Getting started on WEBTOON

Getting started with the WEBTOON app

  • What is WEBTOON?
  • Following Creator Profiles
  • Where do I send feedback/suggestions for ideas related to WEBTOON?
  • Which devices does the the WEBTOON app work on?
  • Where can I see a list of job opportunities for WEBTOON?
  • Is the WEBTOON app free?
See all 13 articles

Accounts and Login

  • My history, subscriptions and coins disappeared.
  • I can't log in - the page says my email is not registered.
  • I have two accounts under the same email.
  • How many creators can I follow?
  • I can't create a WEBTOON account
  • An error occurred during the sync.
See all 25 articles

Troubleshooting app issues

  • My app display language changed to English after I updated the app.
  • I can’t download the app.
  • Having trouble using the app or experiencing errors?
  • The app keeps crashing after I updated the app.
  • The app froze on a white screen as soon as I launched the WEBTOON app.
  • The app keeps stopping while loading the series.
See all 7 articles

Coins and Unlocking Episodes

Coins

  • How do I purchase Coins?
  • Do Free Coins expire?
  • The Coin purchase page says “Coming Soon”.
  • I want to know the status of my “Free Coins”.
  • My Coins were charged incorrectly.
  • My Coin balance disappeared after switching my device.
See all 36 articles

Fast Pass and Daily Pass

  • How do I turn off notifications for Daily Pass?
  • Can I download episodes after using Daily Pass?
  • What types of content can I purchase, and how?
  • How are Daily Pass ORIGINALS different from Daily Passes?
  • What is Daily Pass ORIGINAL?
  • Where can I see the episodes I used Daily Pass on?
See all 20 articles

Publishing on CANVAS

Getting started as a CANVAS creator

  • Who owns the content I publish on CANVAS?
  • Moderation Tools for Creators On Creator Profiles
  • Creator Profiles
  • What if the file size of my thumbnail is larger than the upload limit?
  • Can I upload CANVAS episodes using Internet Explorer?
  • Why is my series not showing in search?
See all 15 articles

Ad Revenue Sharing Program

  • How can I join the Ad Revenue Sharing Program?
  • How do I verify my email address?
  • What should I do if my nationality changed?
  • What should I do if my Residence Address changed?
  • When do content reviews take place?
  • Can I change my Business Type?
See all 26 articles

Tax related questions

  • Is there any helpful source that I can use for tax related matter?
  • Can I input my information in Spanish (or other language) when I fill out the application?
  • What is a USA tax identification number?
  • Can I get tax advice from WEBTOON?
  • Will I receive a 1042-S form?
  • Will I receive a 1099-MISC form?
See all 13 articles

Translations

Translations

  • There’s a mistranslation in an ORIGINAL or something I want to suggest.
  • I want to provide a translation for my favorite series.

WEBTOON Trust and Safety

Policies

  • Guidelines for creating fan videos
  • Feedback Portal Policy
  • How to Report Stolen Content

CANVAS Creator Best Practices

  • Suicide and Self-Harm
  • Series and Episode Thumbnails
  • Nudity & Violence Guidelines
  • Mature Content
  • Episode and Comment Appeals

CANVAS Safety

  • How do I block a user from making comments?
  • How do I delete an inappropriate comment?

GDPR and CCPA

  • Can children use WEBTOON?
  • Can a parent view or delete a child's personal information?
  • What content will be unavailable to children under the age of 16 residing in Germany?

Reporting content

  • Why are some features restricted?
  • How do I report inappropriate content in an episode or series?
  • How do I report offensive comments?
  • Someone is posting my series on WEBTOON without my permission.

Submit a request

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