Summary
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What is a Monthly Coin Refill?
- The Monthly Coin Refill Plan allows you to automatically top-up your Coins on a monthly-basis via your in-app purchase account.
- Once activated, the selected amount will be charged automatically on a recurring basis each month on the first day of your Monthly Refill period.
- You can cancel your Monthly Refill Plan at any time. You can also withdraw your cancellation before the cancellation is complete.
- Monthly Coin Refill Plans are provided as Subscriptions on the App Store or Google Play, and are supported in the WEBTOON app only.
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What are the benefits of "Monthly Coin Refill"?
- When you activate your Monthly Coin Refill, you will receive more Bonus Coins than you would from a one-time purchase.
- With the $49.99 Monthly Refill, you will receive 40 more Coins the first month and 15 more Coins every following month than you would from a one-time purchase.
- With the $9.99 Monthly Refill, you will receive 7 more Coins the first month and 2 more Coins every following month than you would from a one-time purchase.
- Please note that first purchase bonuses are subject to change without notice.
- Your Coin balance will renew automatically every month, saving you from the hassle of repurchasing every time you run low.
- When you activate your Monthly Coin Refill, you will receive more Bonus Coins than you would from a one-time purchase.
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How can I purchase "Monthly Coin Refill"?
- (1) Navigate to the Coin Shop on the WEBTOON app and select the 'Monthly Refill' tab
- (2) Choose the Monthly Refill Plan you would like to activate. You can activate multiple plans.
- You can check your current plans by going to More > Settings > Manage My Monthly Refill page on the mobile app.
FAQ
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I didn't get the Bonus Coin for the first payment of the Monthly Refill.
- You can review past Coin purchases by navigating to the "My Coins" page in the upper right corner of the 'My'' tab. If you cannot find one in the history, please get in touch with our Community Support team.
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Why does the Coin Shop say that I have extra Bonus Coins?
- Please note that the Bonus Coins displayed next to your subscription indicate the total number of Bonus Coins you have received through your subscription so far.
- For example, if you have subscribed for a total of 5 months and received 10 Bonus Coins per month, plus the initial payment bonus of 5 Coins, it will result in +55 Bonus Coins.
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I'd like to cancel my Monthly Refill.
- If you want to stop automatic payment, please cancel your Monthly Refill from the 'Subscriptions' page on the App Store / Google Play or contact Apple Support /Android Help.
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Where can I manage my Monthly Refill plans?
- You can check your current plan by going to the 'Manage My Monthly Refill' page under Settings.
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Please refund the purchase of Monthly Refill.
- To cancel your plan and receive a refund, please refer to your in-app purchase account operator’s policy. Please note that you may not be able to refund according to each store policy.
- Payments made will be refunded if requested within 30 days of payment, provided that none of the received Coins from that Monthly Refill period were used. No partial refunds will be made. All requests for refunds should be directed to your in-app purchase account operator (i.e., Apple or Google, as applicable).
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Can I use coins purchased through the Monthly Refill Plan on Google Play on iOS device, and vice versa?
- No. Coins purchased through the Monthly Refill Plan on Google Play cannot be used on iOS devices, and vice versa. You will see an alert upon OS change detection, and will be guided to cancel your Monthly Refill from the 'Subscriptions' page on the App Store / Google Play.