- Please update Google Play Store to the latest version.
- Check to make sure your account associated with the Google Play Store is available. For example, please be sure that the payment method and account status are active.
- If you have multiple Google Play Store logins, please make sure that you're logged into the correct account via the Google Play Store when trying to purchase WEBTOON Coins.
- Sign out of your Google Play Store account and then sign back in.
If you are still encountering any issues please email us with the issue you are experiencing and what steps you have already tried to take to solve the issue.