Users may be unable to create an account for the following reasons:
- The chosen Nickname has already been taken
- Illegal characters have been used in the password field
- A password that is too short, too long, or does not match the password requirements had been entered
- The email used for the account is already in use.
The WEBTOON mobile app includes descriptive error messages in the event that any of the above cases are true.
If you are still experiencing issues with creating your account, please get in touch with our Community Support team so that we can investigate the issue further.