I can't redeem my Free Coins even though I have completed the event.

Please make sure that you are using app versions 2.11.0 and above. If you are using an older version, you will be unable to redeem your Free Coins. Please update your app to the latest version and try again.
If you are using app versions 2.11.0 and above and are still experiencing issues redeeming your Free Coins, please get in touch with our Community Support team so that we can investigate the issue further.
Please note that for some events (e.g. rebate events), Coins are not immediately redeemable. You can check the event details for more information on delivery dates.
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