If your history, subscriptions, or coins disappeared, It's possible that either:
1. You accidentally created a new account by signing in via social media (Google, Facebook, Twitter, etc), while the original account uses email login, or vice versa. To access your original account, please login using the correct sign in method that was used for the original account.
2. Reading history is stored on device, not on your account. If you recently upgraded your device, or re-installed the WEBTOON app, your reading history is reset. However, all your subscriptions should be available.
3. You are not logged into your account. Check to see if you were logged out from your WEBTOON account. You can access your reading history from ‘My Series’ once you log in with your account.
4. Make sure that you have your app language settings set appropriately. For example, If you purchased coins on the EN platform, you will not see the coins if you have another language set on the app.
If you are using an iPhone, it's possible that you used the guest-user feature to purchase Coins. However, Coins purchased using iOS guest login are not saved to a WEBTOON account, and therefore lost if you logged out. Additionally, user support may be limited without a WEBTOON account.
If you are still unable to access your history, subscriptions, or coins, please get in touch with our Community Support team so that we can investigate the issue further.