If you can’t find Coins you’ve purchased or episodes you’ve unlocked, any of these situations might apply:
1. You may have accessed a free episode thinking you unlocked it with Coins.
Sometimes readers may confuse reading a free episode with unlocking the episode. Please go to the ‘My Series’ page and click on the Coin icon to check your history and all unlocked episodes.
2. You logged in with a different account.
You may have used a different login method (e.g. email, Facebook, Twitter, LINE, Google). Please try logging into the account that you used to make your purchases.
3. Your app data was refreshed incorrectly after updating the app.
Your purchase history may not be accurate if your app data was not updated properly. If you don’t see your Coins, try checking your balance after closing the app completely and starting the app again.
4. Android Coins are not interchangeable with iOS Coins.
Coins are not interchangeable between Android and iOS due to platform providers' policies.
If you continue to experience problems, please get in touch with our Community Support team so that we can investigate the issue further.