I can’t find Coins I’ve purchased or episodes that I’ve unlocked.

If you can’t find Coins you’ve purchased or episodes you’ve unlocked, any of these situations might apply:

 

1. You may have accessed a free episode thinking you unlocked it with Coins. 

Sometimes readers may confuse reading a free episode with unlocking the episode. Please go to the ‘My Series’ page and click on the Coin icon to check your history and all unlocked episodes.

 

2. You logged in with a different account.

You may have used a different login method (e.g. email, Facebook, Twitter, LINE, Google). Please try logging into the account that you used to make your purchases.

 

3. Android Coins are not interchangeable with iOS Coins. 

Coins are not interchangeable between Android and iOS due to platform providers' policies.

 

4. App Language Settings:

If you purchased Coins on the EN platform but have set another language in the app, your Coins might not appear. Please: Check and adjust your app language settings to match the platform where the purchase was made.

5. iOS Guest User:

If you are using an iOS device and made a purchase or read episodes as a guest user:

Please note that any activity, including Coin purchases, made in guest mode are not saved to any account and will be lost if you log out. Unfortunately, user support for guest transactions can be limited.

6. Purchase wasn't completed:

It's possible your payment was not processed properly due to a technical issue between your payment attempt and Apple Pay. Therefore, no Coins will be added to your account. In this case, you will not actually be charged because your payment was not processed. If the payment has not been cancelled or refunded, please contact Apple Pay or Google Play directly.

 

If you continue to experience problems, please get in touch with our Community Support team so that we can investigate the issue further.